Knowledge Base - FAQs and Troubleshooters

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Converting handwritten notes to editable text using MyScript" high="false"><map heading="asware_p"/><map heading="howto_p"/><map heading="ept_p"/></resource><resource zid="20354797" title="80820 - Changes made to Mac Livescribe Desktop software" high="false"><map heading="ldmac_p"/><map heading="geninf_p"/><map heading="upd_p"/></resource><resource zid="20360688" title="80503 - Data file compatibility between Windows and Mac Livescribe Desktop" high="false"><map heading="asware_p"/><map heading="howto_p"/><map heading="trans_p"/></resource><resource zid="20354802" title="90000 - Livescribe Online and the MyLivescribe account" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="upl_p"/></resource><resource zid="20360693" title="80721 - Printing a range of pages using Mac Livescribe Desktop" high="false"><map heading="ldmac_p"/><map heading="howto_p"/><map heading="print_p"/></resource><resource zid="20360698" title="80800 - Updating smartpen firmware using Livescribe Desktop" high="false"><map heading="asware_p"/><map heading="howto_p"/><map heading="upd_p"/></resource><resource zid="20354817" title="90015 - Resetting the Livescribe Online password" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354822" title="90020 - Livescribe Online “Email a Friend!” option" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20360713" title="90010 - Accessing your Livescribe Online MyLivescribe account or personal profile" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354827" title="90022 - Livescribe Online “Get a link to the File” option" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20360718" title="90025 - Livescribe Online “Share on our Community / Remove from Community” options" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20354832" title="90023 - Sharing a Livescribe Online file on Facebook" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354837" title="90024 - Embedding pencasts on a web page" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354842" title="90027 - Using the Livescribe Online Access List" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20354847" title="161202 - Mac - De-authorizing / re-authorizing Livescribe Desktop" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20360738" title="161102 - Windows - De-authorizing / re-authorizing Livescribe Desktop." high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20354852" title="180003 - Removing large blank border when printing PDF documents" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="print_p"/></resource><resource zid="20360743" title="161201 - Mac - Purchased app did not download OR did not transfer to smartpen." high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20354857" title="201012 - Windows - Critical error at startup. Unable to get Log Files using Livescribe Desktop." high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20360748" title="180000 - Opening Pencast PDFs without having Adobe Reader X" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="shar_p"/></resource><resource zid="20354862" title="201020 - Mac - Requesting Mac Log Files and Screenshot(s) " high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20360753" title="180002 - No green ink on open Pencast PDF in Google Docs " high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="shar_p"/></resource><resource zid="20360758" title="180010 - Audio not playing in Pencast PDF on Mac" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="aud_p"/></resource><resource zid="20360763" title="180011 - Opening an Evernote Pencast PDF using Mac Safari shows “Safari quit unexpectedly while using the AdobeZBuffer plug-in.”" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20354877" title="26006 - Ink cartridge falls out" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20354882" title="26012 - Using multiple smartpens with multiple USB charging cables" high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20360773" title="26007 - Smartpen makes noise while writing" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20360778" title="26009 - Unable to get smartpen to react to notebook controls" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20362596" title="90002 - Amount of storage space available on the MyLivescribe Community account" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20362601" title="90011 - Uploading a picture to your Livescribe Online profile" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20362606" title="90012 - Publishing notes and audio sessions to the online Livescribe Community (posting a Pencast publicly)" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="upl_p"/></resource><resource zid="20362611" title="90016 - Accessing a pencast that was shared by email" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="shar_p"/></resource><resource zid="20362616" title="90021 - Livescribe Online “Download as PDF” option" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20362621" title="90026 - Making a Livescribe Online file public/private" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20362636" title="162311 - Paper Tablet only using part of notebook page" high="false"><map heading="apps_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20362641" title="162312 - Paper Tablet inking option does not appear in Microsoft Office" high="false"><map heading="apps_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20362646" title="180001 - No green ink on open Pencast PDF in Evernote " high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20362651" title="201010 - Windows - Requesting Log Files and Screenshot(s) " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20362656" title="201022 - Mac - Crash at startup. Unable to get Log Files using Livescribe Desktop" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20362681" title="26011 - Smartpen not showing a full charge " high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20354807" title="90003 - Reasons to change email address" high="false"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20354812" title="90014 - Changing your Livescribe Online email address" high="false"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354887" title="27003 - Quick Calc not recognizing writing" high="false"><map heading="apps_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20354892" title="27006 - Smartpen reacts to all controls except record, pause and play" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20360783" title="27007 - “Please update your smartpen's software to use this dot paper.”" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20354897" title="27009 - Partial page selection not working correctly" high="false"><map heading="apps_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20354902" title="28005 - Getting the smartpen Serial Number" high="false"><map heading="fware_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20360793" title="28004 - Getting the smartpen firmware version" high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20354907" title="28007 - Testing the Pulse smartpen optics / force sensing resistor (FSR)" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20360798" title="28006 - Smartpen Hard Reset" high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20354912" title="28008 - Using the smartpen Connect application “Reset” function" high="true"><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20354917" title="29010 - Windows Smartpen Flash Utility shows “Please make sure the ‘Pen Communication Service’ is installed and running.”" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20360813" title="29100 - Manual Mac smartpen firmware update" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20354927" title="41002 - Cannot hear headset recording using smartpen or Livescribe Desktop " high="false"><map heading="hware_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360818" title="29101 - Mac Master Reset and firmware update" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20360823" title="85000 - Checking for updates - “Unable to access your Livescribe store account and any available download” (Windows) / “Cannot reach Livescribe servers” (Mac)" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20354937" title="85011 - Trying to install or upgrade Windows Livescribe Desktop - “No Livescribe software was installed or updated on your computer.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360828" title="85013 - Trying to install Windows Livescribe Desktop - “Access is denied.” " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20354942" title="85017 - Trying to install Windows Livescribe Desktop - “Service ‘PenCommService’ (PenCommService) failed to start….”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20354947" title="85021 - Updating Windows Livescribe Desktop - “Another version is installed already, and this cannot be removed.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360838" title="85022 - Trying to install Windows Livescribe Desktop - “This application requires a version of Adobe AIR which cannot be found.” and “An error occurred while installing Adobe AIR.” " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20354952" title="85112 - Windows Livescribe Desktop very slow to respond " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20360843" title="85025 - Connectors not responding after upgrading to Windows Livescribe Desktop 2.8" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360848" title="85050 - Installed Mac Livescribe Desktop but Livescribe Desktop icon not working" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360853" title="85100 - Stopping Livescribe Desktop from opening when smartpen is connected " high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360863" title="85118 - Installed Windows Livescribe Desktop on a network that redirects the data folder to a shared drive - “Critical error – Livescribe Desktop has encountered a critical error and must shut down.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20360868" title="85119 - Korean, Japanese or Chinese Microsoft Office 2007 installed. Running Livescribe Desktop - “com.Livescribe.Desktop has encountered a problem and needs to close (XP)” OR “com.Livescribe.Desktop has stopped working (7 & Vista).”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="ffile_p"/></resource><resource zid="20362686" title="26013 - Using an external USB Hub or USB extension cable with your smartpen" high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20362696" title="27001 - Smartpen displays “System Failure 3”, “Error Code 3”, or “Error Code ###'" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20362701" title="27002 - Smartpen displays “Paper not installed”" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20362706" title="27010 - Canceling queued Connect pages" high="false"><map heading="con_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20362711" title="41000 - Headset plugged in but sound playing out external speaker" high="false"><map heading="hware_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20362716" title="85019 - Trying to install Windows Livescribe Desktop - “There was a problem downloading the installer…”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20362721" title="85110 - Computer froze using Windows Livescribe Desktop" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20362726" title="85111 - Verifying Windows smartpen device driver installed" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20362731" title="85121 - Smartpen not recognized by Windows Livescribe Desktop" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20355072" title="93121 - Audio plays using Windows Livescribe Desktop when uploaded to Livescribe Online ink animates but no audio" high="false"><map heading="sware_p"/><map heading="tshoot_p"/><map heading="upl_p"/></resource><resource zid="20362756" title="85910 - Turning on Windows PenComm Service manually." high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20362761" title="86302 - Connect History tab error - '<Notebook name & page #> could not be sent. If the document is open, close it before syncing again.' " high="false"><map heading="con_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20362766" title="86305 - Windows - Sent Pencast PDF shows an image in OneNote but no audio " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="ept_p"/></resource><resource zid="20362771" title="93104 - Accessing a Livescribe Online file shows “Data Error: The Pencast Player could not read the returned data. (Code 5)” " high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20354957" title="85132 - Mac Livescribe Desktop crash when smartpen disconnected" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20354962" title="85204 - When I dock my smartpen and run Livescribe Desktop I am getting the message 'This Livescribe Desktop is not authorized for use with this smartpen.'" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20354972" title="85310 - Windows Livescribe Desktop message - “Transfer failure - The following items failed to transfer: <Notebook Name> / <Audio Recordings>.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20354982" title="85401 - Whole page or parts of page not showing up in Livescribe Desktop " high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20360873" title="85201- Trying to register - “There was a problem communicating with Livescribe Online” (Windows) / “Cannot reach Livescribe servers” (Mac)" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20354987" title="85402 - After a firmware update smartpen will not play audio by tapping notes in notebook. Livescribe Desktop Pages ink is black, not green. In Audio View recorded session is available to play " high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20360878" title="85202 -Trying to create User Account - “There was an error creating your user account” (Windows) / “Account creation failed” (Mac)" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20354992" title="85512 - Playing a session in Windows Livescribe Desktop - “There was an error playing the audio...If your session includes ink written in more than one notebook, it can be played only from the first notebook.”" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="aud_p"/></resource><resource zid="20354997" title="85601- Trying to upload to MyLivescribe - “There was a problem communicating with Livescribe Online” (Windows) / “Cannot reach Livescribe servers” (Mac)" high="false"><map heading="pen_on_p"/><map heading="tshoot_p"/><map heading="upl_p"/></resource><resource zid="20360888" title="85210 - Trying to register in Windows Livescribe Desktop. After filling out registration fields and clicking “Continue” nothing happens" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20355002" title="85610 - Trying to upload audio session from Windows Livescribe Desktop - “An error occurred creating your session for upload. Please contact customer support for help.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="upl_p"/></resource><resource zid="20360893" title="85514 - Recorded audio plays from smartpen by tapping notebook ink, but for same transferred audio session in Windows Livescribe Desktop cannot hear audio" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="aud_p"/></resource><resource zid="20355007" title="85711 - Trying to print a Notepad or Test Page in Windows Livescribe Desktop - “Unable to locate files required for printing…”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="print_p"/></resource><resource zid="20355012" title="85810 - Removing a session from smartpen using Windows Livescribe Desktop - “Please update your smartpen to enable the Remove from Smartpen feature.”" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20360903" title="85550 - Windows - double-clicking a pencast file to import it getting “The file <name>.Pencast cannot be opened because there are problems with the contents.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="imp_p"/></resource><resource zid="20360908" title="85600 - Error “Livescribe Desktop cannot connect to the internet” (Windows) / “Unable to connect to Livescribe” (Mac)" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20355022" title="85820 - Mac Livescribe Desktop smartpen firmware failed" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20360913" title="85900 - Checking your version of Livescribe Desktop" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20355027" title="85911 - Manually downloading Windows Livescribe Desktop Installer archived Zip file" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360918" title="86023 - Reinstalling Livescribe Desktop - “Windows cannot find Connect.exe.” Connect not running when Livescribe Desktop is started" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20355032" title="86000 - Opening Connect displays “ConnectSync.exe - Application Error” window." high="false"><map heading="con_p"/><map heading="tshoot_p"/><map heading="shar_p"/></resource><resource zid="20360923" title="86024 - Installed Windows Livescribe Desktop but Connectors do not appear" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20360928" title="86301 - Nothing happens when sending using Connect" high="false"><map heading="con_p"/><map heading="tshoot_p"/><map heading="shar_p"/></resource><resource zid="20360933" title="93000 - Updating Flash Player and clearing the browser cache" high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360938" title="93011 - Livescribe Online JavaScript error" high="false"><map heading="sware_p"/><map heading="tshoot_p"/><map heading="upl_p"/></resource><resource zid="20355052" title="93110 - After uploading multiple pages, only one page shows in the Livescribe Online viewing pane." high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360943" title="93102 - Accessing a Livescribe Online file shows “Flash Error: Flash could not connect to the Livescribe server. (Code 3)”" high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20355057" title="93111 - Livescribe Online file or embedded pencast is blank shows “The Pencast Player Requires the latest version of Adobe Flash Player.”" high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360948" title="93105 - Accessing a Livescribe Online file shows “Upload Error: An error occurred during the upload of this pencast…(Code 6).”" high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20355062" title="93112 - Audio session plays in Livescribe Desktop but does not play on Livescribe Online even though has green ink" high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360953" title="93201 - Shared Livescribe Online file with Friend but email never arrived " high="false"><map heading="any_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20362746" title="85816 - Windows Livescribe Desktop smartpen firmware failed" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20355077" title="93200 - Email link from Livescribe Online won't display content" high="false"><map heading="pen_on_p"/><map heading="tshoot_p"/><map heading="shar_p"/></resource><resource zid="20360503" title="201210 - Windows - Renaming the Livescribe Desktop data folder " high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20354872" title="26001 - Smartpen not charging" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20360768" title="26004 - Smartpen not holding a charge" high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20362566" title="80426 - Deleting pages or notebooks using Mac Livescribe Desktop" high="false"><map heading="ldmac_p"/><map heading="howto_p"/><map heading="asu_p"/></resource><resource zid="20360788" title="27008 - Smartpen displays “USB Upgrade”" high="false"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20354932" title="52000 - No ink flowing from the cartridge" high="false"><map heading="hware_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20360833" title="85020 - Updating Windows Livescribe Desktop - “Error occurred from server code 2502 / 2506.”" high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20362626" title="161101 - Windows - Purchased app did not download OR did not transfer to smartpen." high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20362631" title="162300 - Livescribe Pencast Player Troubleshooter" high="false"><map heading="apps_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20354967" title="85300 - Smartpen not transferring all of notes and/or audio or Livescribe Desktop is not synching notes with audio" high="false"><map heading="aswa"/><map heading="suse_p"/></resource><resource zid="20360858" title="85113 - “Critical error - Livescribe Desktop has encountered a critical error and must shut down.” OR “com.Livescribe.Desktop has encountered a problem and needs to close.”" high="false"><map heading="sware_p"/><map heading=""/></resource><resource zid="20354977" title="85400 - Livescribe Desktop notes look like scribble, as if smartpen ink cartridge was not taken off of page" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="trans_p"/></resource><resource zid="20362666" title="201210 - Windows - Renaming the Livescribe Desktop data folder." high="false"><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20362671" title="201220 - Mac - Renaming the Livescribe Desktop folder" high="false"><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="asu_p"/></resource><resource zid="20360883" title="85203 - Trying to log in - “There was an error logging you in to Livescribe Online” (Windows) / “Login failed” (Mac)" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="reg_p"/></resource><resource zid="20362676" title="26002 - Cannot hear audio from smartpen" high="false"><map heading="spen_p"/><map heading="tshoot_p"/><map heading="pen_p"/></resource><resource zid="20360898" title="85520 - Audio sessions in Mac Livescribe Desktop won’t play. 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Please contact Customer Service.”" high="false"><map heading="con_p"/><map heading="tshoot_p"/><map heading="ept_p"/></resource><resource zid="20355042" title="86304 - Sent pencast not appearing on Google Sites" high="false"><map heading="con_p"/><map heading="tshoot_p"/><map heading="ept_p"/></resource><resource zid="20355047" title="93103 - Accessing a Livescribe Online file shows “Currently Processing: The Livescribe server is still processing your pencast. Please check back soon. 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Manual Windows smartpen firmware update utility"><map heading="fware_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20366251" title="Phone Call Macro"><map heading="any_p"/><map heading="geninf_p"/><map heading="gen_p"/></resource><resource zid="20359057" title="00020 - Routing escalation calls and departmental contact requests " high="false"><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20359057" title="00020 - Routing escalation calls and departmental contact requests "><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20365198" title="00020 - Routing escalation calls and departmental contact requests "><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20365198" title="FAQ 00020 - Routing escalation calls and departmental contact requests "><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20359122" title="FAQ 00020 - 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Routing escalation calls and departmental contact "><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20365243" title="00020 - Routing escalation calls and departmental contact requests"><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20360783" title="27007 - “Please update your smartpen's software to use this dot paper.”"><map heading="sware_p"/><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20360783" title="27007 - “Please update your smartpen's software to use this dot paper.”"><map heading="sware_p"/><map heading="ldmac_p"/><map heading="tshoot_p"/><map heading="upd_p"/></resource><resource zid="20376236" title="test"><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20377316" title="202000 - Known Issue After Getting Logs Template" high="false"><map heading="asware_p"/><map heading="tshoot_p"/><map heading="gen_p"/></resource><resource zid="20362726" title="85111 - Verifying Windows smartpen device driver installed"><map heading="sware_p"/><map heading="ldpc_p"/><map heading="tshoot_p"/><map heading="inset_p"/></resource><resource zid="20354912" title="28008 - Using the smartpen Connect application “Reset” function"><map heading="con_p"/><map heading="sware_p"/><map heading="hware_p"/><map heading="spen_p"/><map heading="howto_p"/><map heading="pen_p"/></resource><resource zid="20360533" title="20100 - Battery life until replacement"><map heading="hware_p"/><map heading="spen_p"/><map heading="geninf_p"/><map heading="pen_p"/></resource><resource zid="20360533" title="20100 - Battery life until replacement"><map heading="hware_p"/><map heading="spen_p"/><map heading="geninf_p"/><map heading="pen_p"/></resource><resource zid="20431876" title="110000 - U.S. states Livescribe charges tax in"><map heading="any_p"/><map heading="howto_p"/><map heading="gen_p"/></resource><resource zid="20354967" title="85300 - Smartpen not transferring all of notes and/or audio or Livescribe Desktop is not synching notes with audio"><map heading="suse_p"/><map heading="aswa"/><map heading="sware_p"/></resource><resource zid="20360918" title="86023 - 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Overview & Concepts
- Martin B Barker
- 06 September 2013 11:55
0 votes 0 comments

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