Working with Custom Fields in the CSV Templates

There is sometimes a need or desire to make use of the custom field option within Zendesk to extend the type and use of information held about Tickets.

Should this be the case the Zendesk Migration Utility supports the ability to capture details of custom fields and values within the CSV Templates used during imports.

Create the Custom Field in the Target Zendesk Database

Create a new "Ticket Field" (2) using the "Manage" (1) menu and select the "add custom field" link (3).
Once created, select the corresponding "edit" link to navigate to the details of the new custom field.

Correlate the Custom Field in the CSV Template to the Zendesk Database

The Custom Field is represented in the CSV template file (1) through the use of a prefix against the column heading label within square brackets ("[ ]"), the value of which must correlate with the "Custom field ID" (2) in the Zendesk.
The values in the custom field column (3) will be imported as the value for the associated Ticket following successful import.

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