Using the Log Files

Following completion of a migration, import or deletion of data it might become necessary or desirable to view an audit or summary of the transactions taking place during these activities.

This information will be particularly useful during attempts to understand and resolve any errors occurring while using the migration utility and might be requested by the Zendesk Migration Utility support team.

Note: any issues or requests for help concerning the migration utility should be raised using the Zendesk Migration Utility Help Desk .

View the Log Following Completion of an Operation

Following completion of an operation to migrate, import or delete data the option to view a log is presented.

1. Selecting this link will open a new page in your browser showing an audit trail of all transactions taking place as part of the operations performed against the target Zendesk environment.

Analyze the Log Information

1. Opening the log file via this link will display the minimum level of information about each transaction
2. This consists of a simple, but meaningful message pertaining to what happened during each transaction

Download the Logs from the Main User Interface

1. It is possible to view information in the log files at any time by selecting this link from the main user interface in the Zendesk Migration Utility.

Select Level of Detail

1. Before selecting the link to download the logs, choose the level of detail from this combo box to control the type and amount of information displayed when viewing the log file. The Zendesk MIgration Support Team might request a copy of the log file with DEBUG level selected.

Save and View the Detailed Log File

1. The logs will be saved to a .zip file in the local directory of your choice
2. The .zip file includes a .html format file that can be opened and viewed in your web browser
3. An additional version of the log file is generated in .xml format

Analyze the Detailed Log Information

1. Downloading the logs using "DEBUG" level will display more detailed information about the transactions taking place during an operation. This information will help the Zendesk Migration Support Team to understand why the operation failed, or gave unexpected or incomplete results.

• media_1320675527204.png
• media_1320675589699.png
• media_1320688876380.png
• media_1320688912909.png
• media_1320694001909.png
• media_1320694553791.png