The Zendesk Migration Utility provides a set of tools that can be used to bring information concerning existing Tickets and Forums from a variety of sources into a Zendesk account.
This includes a number of direct API communications between alternative Help Desk systems and the target Zendesk account, as well as a number of alternative data formats that enable bulk export/import.
The following sections of this manual provide details of the available options, along with full instructions on the use of the Zendesk Migration Utility.
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